Privacy Policy

Effective date: 19/08/2025

This Privacy Notice explains how Knight Knox Ltd (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our websites (including knightknox.com and our landing pages), make an enquiry, or otherwise interact with us. We act as a data controller for the processing described in this notice.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), additional information and rights apply to you. If you are a resident of certain U.S. states (including California), you may have additional rights as set out below.

1) What we collect

We collect the categories of personal data set out below. The exact data we collect depends on how you interact with us.

• Identification & contact: name, email, phone number, postal address, country/region.
• Professional details: job title, company, investment preferences or interests you submit (e.g., preferred property type/region, budget range).
• Transactional & communications: enquiry details, records of emails/calls/chats, campaign source/UTM, preferences (e.g., newsletter sign‑ups), event/webinar registrations.
• Device & usage: IP address, device identifiers, browser type, pages visited, referring/exit pages, session timestamps, approximate location (via IP), and similar diagnostic data.
• Cookies & similar technologies: identifiers used for analytics, personalization, and advertising (see Cookie Policy below).
• Payment/financial (only where relevant): if you pay fees to us, limited billing information (handled via PCI‑compliant payment processors; we do not store full card details).
• Sensitive data: we do not seek to collect special categories of data (e.g., health, ethnicity). Please do not provide such information in free‑text fields.

Sources include: data you provide directly; your interactions with our sites/services; partners that refer you to us; and publicly available sources where lawful.

2) How and why we use personal data

We use personal data for the following purposes and—where EEA/UK law applies—the corresponding legal bases:

• Respond to enquiries, provide requested information, and manage accounts
  Legal bases (EEA/UK): performance of a contract or steps before entering into a contract; our legitimate interests to operate and grow our business.
• Send service communications and important updates (e.g., confirmations, policy changes)
  Legal bases: contract; legal obligations; legitimate interests.
• Marketing communications (including newsletters, event invites, and opportunities that may interest you)
  Legal bases: consent where required; otherwise legitimate interests. You can opt out at any time by clicking the unsubscribe link in any email received from Knight Knox.
• Personalisation, analytics, and improvement of our websites and campaigns
  Legal bases: consent for non‑essential cookies/identifiers; legitimate interests for basic analytics and service improvement.
• Advertising & retargeting on our sites and third‑party platforms
  Legal bases: consent for non‑essential cookies/identifiers in the EEA/UK; legitimate interests where permitted. See Do Not Sell or Share / Targeted Ads for U.S. rights.
• Compliance & risk management (including recordkeeping, fraud prevention, and responding to lawful requests)
  Legal bases: legal obligations; legitimate interests.

We may aggregate or de‑identify data so it can no longer reasonably identify you and use that information for any purpose.

3) Sharing your data

We share personal data with:

• Service providers / processors that help us operate (hosting, CRM/marketing, analytics, communications, payment processing, professional advisers). These parties must follow our instructions and appropriate safeguards.
• Business partners in connection with specific opportunities you request (for example, the developer or sales agent for an investment you ask us about). We will make this clear at the point of collection where required.
• Legal and compliance recipients where required by law or to protect rights, property, or safety.
• Corporate events such as a reorganisation, merger, or sale of assets.

We do not sell personal information for money. In some jurisdictions (e.g., certain U.S. states), using advertising cookies/IDs may be considered a “sale” or “sharing” or “targeted advertising.” See U.S. State Privacy Rights and Do Not Sell or Share below for your choices.

4) International transfers

We are headquartered in United Kingdom and may transfer personal data to countries outside your own (including the U.S.) where our providers are located. Where EEA/UK law applies, we use one or more of the following safeguards for international transfers: [Standard Contractual Clauses (SCCs) / International Data Transfer Agreement (IDTA)], and where applicable, transfers to recipients certified under the EU‑U.S. Data Privacy Framework and/or the UK‑U.S. data bridge. Copies of relevant safeguards are available on request.

5) Your choices

• Marketing opt‑out: You can opt out of marketing emails anytime by clicking the unsubscribe link or contacting us.
• Cookie controls: Use our Cookie Settings link in the site footer to manage non‑essential cookies. In the EEA/UK, we only set non‑essential cookies with your consent. You can also adjust browser settings and clear cookies.
• Global Privacy Control (GPC): Where required by law (e.g., California), we treat a valid GPC signal as a request to opt out of “sale”/“sharing”/targeted advertising for the browser sending the signal.

6) Your rights

Your privacy rights depend on your location. Regardless of where you live, you may have the right to access your data and correct inaccuracies. Additional rights may apply as follows:

EEA/UK individuals

• Right to access, rectify, erase, restrict processing, object to processing (including direct marketing), and data portability.
• Where processing is based on consent, you can withdraw consent at any time without affecting prior processing.
• You also have the right to lodge a complaint with your local data protection authority. In the UK, that is the Information Commissioner’s Office (ICO) (ico.org.uk).

U.S. state residents (e.g., CA, CO, CT, VA, UT, TX and others)

• Rights to know/access, delete, and correct personal information, and to opt out of processing for targeted advertising, sale or sharing of personal information, and certain profiling.
• If we deny your request, you may have the right to appeal our decision. Instructions are provided in our response.

How to exercise rights: Submit a request via [email protected]. We will verify your identity as required. You may authorise an agent to act on your behalf where permitted (additional verification may apply).

7) EU/UK contact details & representatives

• Controller: Knight Knox, 7^th Floor, Quay West @ MediaCityUK, Trafford Wharf Road, Manchester, M17 1HH, 05236745. Email: [email protected].
• Data Protection Officer (if applicable): Adam Glover, [email protected].

8) Retention

We keep personal data only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting obligations. Typical retention periods are: [e.g., enquiry/leads: up to 6 years after last contact; contract records: 6–7 years; cookie identifiers: per Cookie Policy]. We may retain de‑identified/aggregated data for longer.

9) Security

We implement appropriate technical and organisational measures to protect personal data. No system is perfectly secure; if we discover a security incident that affects your data, we will act in accordance with applicable law.

10) Partners we process your data with?

We use selected service providers help us to process your data and provide our services to you. These companies are as follows:

3CX
Amazon Web Services
Adobe & Products
Barracuda
Cloudflare
DocuSign
Exclaimer
FreshService
Global Relay
Google & Products
HotJar
Meta & Products
Microsoft & Products
Pardot
Salesforce
Sendgrid
SmartSearch
Tawk.to
TextMagic
Trust Pilot
Twitter & Services
WordPress
Zapier

11) Changes to this notice

We may update this notice from time to time. If material changes are made, we will notify you by appropriate means (e.g., by posting an updated notice and changing the effective date).

12) How to contact us

Questions or requests about this notice can be sent to [email protected] or by post to . If you are in the UK or EEA, you may also contact your local data protection authority.

Cookie Policy (summary)

This Cookie Policy explains how Knight Knox uses cookies and similar technologies on our websites.

What are cookies?
Cookies are small files placed on your device to make websites work and to help us analyse and improve performance.

Types of cookies we use – Strictly necessary (always active): required to provide the site and services (e.g., load balancing, security, form submission).
– Preferences: remember choices like language and region.
– Analytics: help us understand how the site is used (e.g., page views, traffic sources).
– Advertising: used to deliver and measure ads and to personalise content.

Legal basis (EEA/UK): We only set non‑essential cookies (preferences, analytics, advertising) with your consent. You can withdraw consent at any time via Cookie Settings.

Managing cookies: Use Cookie Settings in the site footer, your browser settings, and industry opt‑outs where available. Deleting or blocking cookies may impact site functionality.

Retention: Cookie lifetimes vary; details are available in Cookie Settings. Typically, analytics/advertising cookies last from 1 day to 24 months.

“Do Not Sell or Share My Personal Information” (U.S.)

Some U.S. state laws define “sale,” “sharing,” or “targeted advertising” to include the use of advertising cookies/IDs. While we do not sell personal information for money, we may use such technologies. You can opt out by:

1. Visiting Cookie Settings and turning off Advertising cookies; and
2. Enabling a Global Privacy Control (GPC) signal in your browser—when detected, we treat it as an opt‑out for that browser.

You can also submit a request via [privacy request webform/email]. We will not discriminate against you for exercising your rights.