Feedback
Your feedback is important to us and helps us to improve in all areas of the business.
Whether you would like to send us a compliment because you are pleased with the service you have received, or discuss an aspect of our service that you feel can be improved, please email [email protected] or fill in the form below.
We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.
Please put your complaint in writing either by letter or email and include as much detail as possible, enclosing/attaching any supporting evidence.
Address
Knight Knox, Quay West at MediaCityUK, Trafford Wharf Road, Manchester, M17 1HH, United Kingdom
Email: [email protected]
Your complaint will be acknowledged within 3 working days of receiving your communication.
Your complaint will be investigated and we will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate.
Timescale
Within 15 working days of receiving your complaint.
If you remain dissatisfied, you should contact us again and a separate review will be conducted. This will outline our final viewpoint on the matter.
Timescale
Within 15 working days of receiving your request for a further review.
If our final viewpoint letter does not resolve matters (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House,
43-55 Milford Street,
Salisbury SP1 2BP
01722 333306
www.tpos.co.uk
[email protected]
Timescale
You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter.
If we have not addressed your complaint within eight weeks, you can refer your complaint to the Ombudsman. No charge will be made for any complaint we handle.
*We respect our clients’ privacy. Your personal details will not be shared with third parties. By submitting your details you consent to being contacted by Knight Knox by telephone and email for this and similar marketing material including our latest news and property launches. You will also be signed up to the Knight Knox newsletter. You can opt out of receiving the newsletter at any time by clicking the unsubscribe link at the bottom of the email.
*Any information, marketing material and/or representations provided by Knight Knox is intended as a general guide for informational purposes only. They also do not constitute an offer or a contract and shall in no way replace a person’s responsibility to seek legal and financial advice and carry out their own due diligence in respect of the purchase of a property. As with any investment, please be aware that your capital may go up or down and the past is not necessarily a guide to the future. Any images shown are for illustration purposes only and may not be an exact representation of the property. All financial information contained within is correct as of dates of publishing.
© 2025 – Knight Knox Limited is a company registered in England and Wales. Registered number: 05236745.
